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IT Service Resilience Analyst
Premium Job From Direct Line Group
Recruiter: Direct Line Group
Listed on: 22nd October
Location: Bromley, London
Salary Notes: Competitive
Type: Permanent
Start Date: ASAP
Reference: R-1644
Contact Name: Direct Line Group

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No insurance experience? No problem. Our strategy calls for a range of knowledge whether you've worked in small or large companies, agile or cross-functional teams, from supply partners or business teams - to deliver all aspects of the project lifecycle.

If you've adopted and championed new ways of working have a deep desire to succeed and are self-motivated with urgency to get things done, you're certain to become part of our business-critical expertise within an energetic team in one of our Bromley based functions.

IT Service Resilience Analyst

This is a fantastic opportunity for a IT Service Resilience Analyst to join Direct Line Group, a market leading insurer based in Bromley. We’re just 15 mins from Victoria!

Operating in a team of 5 you will assist the Service Resilience Manager by executing IT Service Resilience processes, including; scheduling, planning, and executing (inc reporting) recovery proving events in line with Direct Line Group’s Recovery (DR) testing schedule to help assure IT Services that support our most critical businesses processes and activities.

You will work within the "Live Services” function of Technology Services, with the opportunity to be part of a huge transformation project happening over the next two years with significant investments.

We believe in you transitioning to a career not just another "job” where we offer a balance of professionalism - and although it’s a high availability environment - a comfortable, collaborative and relaxed atmosphere.

You will be part of a driven team who achieved the highest engagement score within "Tech Services”. This is a result of a collaborative way of working, saying it like it is, and always aiming higher.

Some key focuses will be;

-Work with key DLG suppliers to help maintain our IT Service Resilience processes, documentation and reports in accordance with industry good practice and internal DLG minimum standard requirements.
-Schedule, Plan, Test and Assure IT Services that support our most critical businesses processes and activities
-Compile and communicate Management Information to our key technology and business stakeholders on the results of recovery proving events and any remediation action required.
-Work with our colleagues in Risk Management as the 1st Line of Defence in assuring the resilience of critical IT Services
-Identify opportunities for continuously improving service resilience to drive cost and process efficiencies.
-As a member of the wider SI&O team; support operational priorities and assist other teams across the department where required. There may also be a requirement for business related travel.

Essential Skills

-Previous experience of working in a Disaster Recovery / Service Continuity / IT Resilience role - ideally within a -Corporate environment. (for example, Insurance, Financial Services, consultancy house or 3rd Party Outsourcer)
-Demonstrable experience in IT Disaster Recovery Testing / Assessment of IT Resilience
Strong stakeholder management and stakeholder influencing skills.

Desirable Skills

Experience of Project Management would be desirable.

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking - after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands - including Direct Line, Churchill, Privilege and Green Flag - change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way.

Join us and help us transform the industry we lead.

Life at Direct Line Group


Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub to find out why Direct Line Group is a special place to work.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

-A competitive salary, benchmarked against our competitors, which will grow as you do.
-Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
-Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
-Attractive holiday entitlement
-50% off our Home, Motor and Pet insurance
-Free Travel insurance
-Free Green Flag breakdown cover
-Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
Retail card, with discounts at big name retailers
-My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant high street brands, travel, tickets, gym memberships and much more.

Who we are

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.