IT Service Reporting Analyst

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No insurance experience? No problem. Our strategy calls for a range of knowledge whether you've worked in small or large companies, agile or cross-functional teams, from supply partners or business teams - to deliver all aspects of the IT service.

If you've adopted and championed new ways of working have a deep desire to succeed and are self-motivated with urgency to get things done, you're certain to become part of our business-critical expertise within an energetic team in one of our London-based functions.

IT Service Reporting Analyst

This is a fantastic opportunity for an IT Service Reporting Analyst to join Direct Line Group, a market-leading insurer based in Bromley. We’re just 15 mins from Victoria!

Operating in a team of 2, you will support the Service Performance Manager as a member of the wider IT Service Management team; supporting operational priorities and assisting other teams across the department where required. There may also be the occasional need for business-related travel.

You will work within the Live Services function of Technology Services, with the opportunity to be part of a huge transformation project happening over the next two years with significant investments.

We believe in you transitioning to a career, not just another "job" where we offer a balance of professionalism - and although it’s a high availability environment - a comfortable, collaborative and relaxed atmosphere.

You will be part of a driven team who achieved the highest engagement score within Technology Services. This is a result of collaborative ways of working, saying it like it is, and always aiming higher.

We’re looking for someone with IT industry experience, ITIL knowledge, great Excel/Microsoft Office skills, attention to detail, excellent interpersonal skills and the ability to work across teams to meet challenging deadlines.

Some key focuses will be;

Creating and publishing reports describing the performance of the IT organisation to the Head of Live Services and other senior stakeholder groups.

This can typically include:

-IT process-related data and metrics

-KPIs

-SLA performance

-Trend analysis

-Key risks, issues and highlights

-Collaborating with Process Leads to ensure adherence to data collection processes and to resolve exceptions.

-Contributing to the validation and analysis of data to identify and support service improvement activities.

-Promoting data capture and quality within our IT Service Management tool.

-Adhering to departmental deadlines, communications framework and standards.

Required Skills

-Previous experience of working in a specific IT Service Management Reporting role - suitable to a FTSE100 business.

-Experience of manipulating data, spreadsheets and dashboards.

-Exceptional experience of Excel, formulas, Pivot tables, V-Look-ups etc.

-Understanding of ITIL processes and Service Management within the IT industry.

This position may be suited for someone who has worked within the following roles: IT Project Management, IT Service Service Operations/Management, Reporting Analyst/Manager.

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking - after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands - including Direct Line, Churchill, Privilege and Green Flag - change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way.

Join us and help us transform the industry we lead.

Life at Direct Line Group

Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub to find out why Direct Line Group is a special place to work.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

-A competitive salary, benchmarked against our competitors, which will grow as you do.

-Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!

-Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)

-Attractive holiday entitlement

-50% off our Home, Motor and Pet insurance

-Free Travel insurance

-Free Green Flag breakdown cover

-Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance

Retail card, with discounts at big name retailers

-My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant high street brands, travel, tickets, gym memberships and much more.

Who we are

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG