x4 Service Desk Analysts - ITIL - Bristol

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Computer Futures are seeking x4 Service Desk Analysts to work for a market leading client based in the Bristol area. These are very urgent roles and suitable candidates will be interviewed immediately.

The team are now looking for 4 Service Desk Analysts due to the company wining a number of new projects.

The ideal candidate will have skill set to include as many of the following:

* Demonstrable service culture focus

* Supported UC technologies including Lync / SfB

* Proven management of support requests and incidents using the ITIL framework

* Complex Problem solving and troubleshooting skills and experience

* Willingness to cross skill in different technologies and platforms

* Ability to prepare quality written correspondence, and internal and external-facing documentation

* Supporting 3rd line engineers with our core services - Lync 2013, SfB, Exchange and SharePoint

* Supporting 3rd line engineers with our foundation technologies including

* Microsoft Windows server 2012

* Microsoft SQL

* Dell Compellent

* Microsoft Virtual Machine Manager

* Active Directory

* Good for Enterprise

* Blackberry Enterprise server

* MTA/MCSA Certification

* ITIL Certification

* Strong background in technical support with a focus on Microsoft products including Windows Server

* Experience using virtualisation platforms including Hyper-V / VMWare

* Familiar with SQL Management Studio

* Managed alerts generated by Microsoft SCOM

* Experience using Microsoft SCCM for deploying patches

* Microsoft SharePoint administration

* Exchange on premise and O365 administration

* Experience in supporting successful projects

* Good external-facing and presentation skills

Interview slots available early next week for suitable candidates.

These are very urgent roles and paying a very competitive salary so please get in touch today to avoid disappointment.

To find out more about Computer Futures please visit www.computerfutures.com

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales