IT Support Officer

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IT Support Officer

Central London

Salary £30,387 - £32,849

Whatever your role at MI5, you’ll be contributing to protecting the UK from threats to national security including terrorism and espionage. We currently need IT Support Officers to work within our pioneering Technology department.

The Role

We currently have opportunities available within our Operations team where you would play a significant role in supporting leading-edge strategic programmes, initiatives and applications within MI5. You will also provide assistance in monitoring our critical systems across the whole of the MI5 IT estate.

You will be part of a dynamic and friendly team where you will be responsible for ensuring MI5 systems meet our operational needs, both in and out of office hours. This team predominantly works a 24/7 shift pattern; however, we also have opportunities for non-shift roles.

This is an exciting opportunity to develop a stimulating IT career within our unique environment. You will have the chance to train in a range of applications and gain recognised qualifications, such as ITIL Foundation v3 and numerous CompTIA qualifications to name but a few. We work closely with every new team member to create a personalised development plan that suits their current skills and future aspirations.

Key Responsibilities

Monitor critical MI5 IT infrastructure, helping to detect and report issues before they impact on the business

Diagnose and solve a range of IT issues, escalating complex problems to technical support teams or colleagues in a timely manner

Liaise with numerous MI5 support teams and any third-party suppliers

Provide additional out of hours IT support by covering the Service Desk, Incident Management and the Communication Centre messaging functions

The Person

We are seeking enthusiastic and motivated individuals who are strong communicators and are eager to learn new skills.

To apply, it is essential for you to have either an IT Accredited Qualification/IT Degree or work experience of problem resolution within an IT environment.

It would also be beneficial to have some knowledge of network technologies or ITIL and IT work experience specifically in a Service Desk and/or Microsoft Server environment would also be desirable.

We particularly welcome applications from women and Black, Asian and Minority Ethnic candidates.

To find out more and apply, please click the APPLY button.

To apply to MI5 you must be a born or naturalised British citizen, over 18 years old and normally have lived in the UK for nine of the last ten years. You should not discuss your application, other than with your partner or close family member.