D365 Delivery Practice Manager

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Job Description

As a ERP Delivery Practice Manager, you will be a Microsoft Dynamics 365 Finance and Operations thought leader and ideally solution architect background working on large-scale, complex implementations. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining ERP solutions.

Day-to-day you will:

Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)

Direct efforts to defining technical, operational, and user requirements

Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

Research customer issues that may be non-standard in order to offer solutions

Ensure project quality meets standards through KPI identification and testing plan

Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery

Ensure off-shore resources are utilized and leveraged appropriately

Take active role in sales activities and planning as required.

Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity.

You are likely a great manager with vast ERP experience. You understand the nuts and bolts of ERP systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Qualifications

Technical Requirements

Understanding of common industry standard business practices supported by ERP.

Extensive experience with Microsoft Dynamics AX / Microsoft Dynamics 365 Finance and Operations or another business management software

(Microsoft Dynamics preferred)

Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc.

Basic understanding of relational database concepts desired

Non-Technical Requirements

Excellent client management skills and the ability to work with customers to develop and manage an action plan

Experience consulting with external clients on complex projects, including in leadership roles.

Experience working with global teams on ERP technology implementation and maintenance projects.

Extensive experience in a management or leadership role.

Experience working with offshore teams to facilitate project work.

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

Self-starter and able to work independently with minimal supervision

About Avanade:

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honours diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at avanade[.com]