IT Applications Support Analyst

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Application Support Analyst

Reports To: Application Support Manager

Department: IT Dept.

Hours: Permanent / full time

Location: Scunthorpe

Salary: £27k pa + benefits

Nisa is an award-winning group which helps independent retailers flourish in the retail market by distributing quality and competitive food at scale. Our ethos is to support communities around the UK, by helping independent retailers make a true difference to their local area.

We are looking for an Application Support Analyst to provide second line support for Oracle Retail System, Nisa's Order Capture System (OCS), Setup and support of seasonal ordering sites. Managing prioritisation of support case's and enhancement delivery from development to delivery.

Main Responsibilities:

* Maintenance of availability of key system is instrumental in ensuring Nisa can operate effectively and give the membership confidence they can interact with Nisa at a time to suit them.

* Management of the support and enhancement roadmap, working with 3rd party suppliers, the testing team and internal users to ensure changes requests and bug fixes are tested effectively and delivered in lines with business priorities whilst ensuring this doesn't impact overall systems availability.

* Creation of the seasonal sites through working with Marketing and Trading colleges will ensure Nisa maximise the sales opportunity these events offer, and ensure the membership can compete with their competitors.

* Effective management of the Helpdesk call lists ensuring the expectations of the membership and our colleagues are met and ideally exceeded. This could be through answering questions, developing the knowledge others and where necessary raising support calls with 3rd parties to resolve issues.

* Generation of management reporting metrics, covering OCS, RMS and WMS activities,

* Engaged in Key Stakeholder meetings, ensuring key business priorities and changes are acknowledged and prioritised accordingly within the overall plan.

Knowledge & Experience:

* Experience of web based systems.

* Basic SQL experience.

* Experience of Fogbuz other bug tracking systems.

* Knowledge of Oracle Retail.

* Proficient in MS Excel and Word, and PowerPoint.

Skills & Behaviours:

* Attention to detail

* Team Player

* Good verbal and written communication skills

* Able to articulate technical issue's

* Manage time effetely between multiple competing tasks

* Able to listen, interpret, understand and document requirements

Nisa Values:

* One Team - working brilliantly together

* Easy to do Business with - keeping things simple

* Invested in our People - supporting our colleagues to be the best they can be

* Trusted Partner - doing what we say we will

* Forward Thinking - planning ahead and maximising our opportunities

* Honesty & Integrity - treating each other fairly with dignity and respect

This Job Description describes key areas of the post but is not exhaustive. The Job Description is subject to review and amendment in line with the needs of the business.

In order to apply for this role, please click 'Apply' to continue your application. Please ensure you include details of your current remuneration package.