IT Support Technician

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This company is looking to recruit an IT Support Technician to deliver a professional and exceptional level of customer service to their varied and growing client base, each with individual network set-ups and software requirements.

Acting as part of a fast moving, dynamic and technically capable team responding to first and second line support requests via telephone, email, in person (for walk-in clients) and via on-site visits whilst continuously meeting customer service satisfaction and service delivery demands.

You will need to be self-motivated, as the role is fast paced and demanding. As you will have the opportunity to work with a variety of IT support issues, you must be technically competent and possess the ability to plan, organise and multi task, you must also have a high degree of accuracy.

You will benefit from working in a small team with the security of a well-established and growing business.

They value the importance of being reliable, accountable and are committed to delivering a friendly, quality service by operating with trust, integrity and ethics. They are working towards certification for ISO 27001:2013 and ISO 9001:2015, knowledge of working within the framework of these systems would be beneficial.

They offer a Competitive salary, 29 days annual leave (including bank holidays), pension, parking, Employee assistance plans, perks and discount scheme, team days out and social events.

Key Responsibilities:

- Deliver professional and friendly first-class customer service

- Communicate effectively both technically and non-technically

- Maintain quality and accuracy throughout the service delivery

- Receiving, prioritising, documenting and actively resolving client issues within agreed SLA's

- Promptly and accurately respond to inbound support calls, logging issues in the helpdesk system

- Ensure high levels of communication with clients at all times

- Accountable for personal ticket queue, and the completion of associated tasks

- Liaise with external suppliers, partners and third parties to resolve faults and repair equipment.

- Carry out site visits and on-site troubleshooting as and when required

- Comply with relevant legislation, internal policies and procedures

Essential Education / Qualifications:

- GCSE or Equivalent with Grades A-C in English Language and Mathematics

- Full clean driving license

- CompTIA A+ (or equivalent)

Essential Experience / Knowledge:

- Experience working in a customer service environment

- Experience working in an IT support role or helpdesk environment

- Excellent IT skills and computer literacy

- Experience of Modern Server Operating Systems

Desirable Experience / Knowledge:

- Hyper V and Cluster Environments

- Encryption Technologies

- VoIP / 3CX

- Domain networks including Group Policy, AD, DNS and DHCP

Skills / Personal Attributes:

- Self-motivated with the ability to multi task, prioritise and manage work to deadlines and under pressure to meet SLA's

- Excellent organisational ability and can prioritise workloads