Infrastructure Monitoring Engineer / NOC

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An opportunity has arisen for a Monitoring Engineer to join the team in their London office, providing unparalleled service excellence to their clients across the UK and internationally.

Required Skill Set:

- Experience in monitoring infrastructures using Solarwinds N Central and Solarwinds RMM (previously known as GFI Remote Management and Monitoring)

- Good knowledge of Windows Operating Systems Servers and Workstations.

- Good knowledge of Virtual Environments including VMware and Hyper-V

- Experience monitoring Dell, HP, IBM, Supermicro Servers and Storage.

- Experiencing monitoring network equipment switches, access points, routers and firewalls.

- Experience in monitoring Cloud platforms i.e. Google Apps, Microsoft 365, Azure, AWS etc.

This role would require you to;

- Proven capability leading and managing NOC environments.

- Articulate, with excellent communication skills in both written and spoken English.

- Experience working with Incident, Problem, Change and Service Request ticketing systems.

- Process driven, operationally focused.

- Desire to deliver Continuous Improvement across all NOC activities.

- Professional and positive, with good customer-facing practices.

- Analytical and diligent, with attention to detail.

- Resilient: ability to cope successfully under pressure and with shifting priorities.

- Effective collaborator and communicator at all levels.

- Self-motivated and self-sufficient - enthusiastic team player, able to work on own initiative.

- Assertive, adaptable, collaborative and creative.

- "Can-do" attitude, willing to go the extra mile.

- Aware of and in touch with the day-to-day challenges of the NSOC team.

- Consistently follows-up and follows-through on delegated tasks and actions.

- Appropriately stays on top of communication channels (IM, email, etc.).

Your role would involve;

- Provide for client monitoring, service health and problem reporting, and ongoing management tasks through appropriate tools and processes.

- Proactively perform scheduled changes under ensuring Customer Infrastructures are always up to date and running at optimum efficiency.

- Reactively resolves security and network incidents that occur and ensure these are responded to promptly, professionally and within agreed SLAs.

- Introduce Knowledge-base, develop and upkeep to cover all technical aspects of client infrastructures.

- Pro-active project contribution / implementation including liaising with clients and colleagues

- Troubleshoot problems by telephone, remote access and on-site visits

- Diligent documentation and time-keeping

The Package

- Working hours will be 40 hours a week during standard business hours (Monday - Friday, between 8am - 5pm UK time)

- Package dependent on experience

- 21 days' annual leave - increasing up to 25 days over the first 3 years of service.

- Regular team event such as bi monthly lunch and breakfast events.

- Continual professional development plans

Strictly No Agencies