Support Analyst

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Software Support Analyst - 25-32K

Globally recognised Business Solutions Company

Southampton - close to train networks

Well established, leading provider of automated business solutions with an extensive global customer base within Retail, Manufacturing, Logistics, and Finance Services, along with public sector organisations is looking for a Support Analyst. You will be responsible for 1st-3rd line support issues, maintaining internal systems, as well as testing of development fixes for support issues.

Skills / Environment:

*Windows Client and Server operating systems

*Experience in a busy support desk

*SQL Server

*Writing SQL queries

*IIS

*VPN & other remote access technologies

Role Overview

As the Support Analyst, you will provide excellent customer service, supporting clients over the phone and remotely, in line with SLA's. Writing database scrips, stored procedures for SQL and Oracle, working with windows client / server architecture, XML/XSL scripting.

Salary: up to 32K

Benefits: 20 days holiday, rising year on year up to max of 25, health care, company bonus, training, career progression.

This role may suit candidates, who hold the following job titles: IT Support Analyst, IT Technician, Support Analyst, Sql Analyst, Applications Support, Helpdesk Analyst, Support Technician.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.