SYSTEMS ENGINEER (NETWORKS)

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Do you have expert knowledge for all network components, including Data, Voice and Security?

Are you looking for an opportunity where you can see your input make a real difference as a key contributor to the company’s IT delivery?

About the role:

It’s an exciting time to join us at the Phoenix Group. Following recent strategic acquisitions, it leads us to grow our successful in-house IT team with talented professionals, committed to delivering the highest level of service. We have an excellent opportunity for a Systems Engineer (Networks) to work on a large-scale acquisition ownership of the IT estate and a 5-year technology refresh. This is a varied role; you will be supported in owning your area of technical expertise and provide technical advice and guidance to the other teams within the IT department. This will involve a good mix of independent working and collaboration with other teams and stakeholders across the business to achieve desired outcomes. Most of our business users are based in the same building, so much of our interaction are direct and face-to-face. Occasional travel to other UK offices will be required.

You will be a Subject Matter Expert for the design, support, and maintenance of Phoenix’s local area networks (LANs), wide area networks (WANs), other networking systems and Phoenix’s Lync / Skype for Business telephone platform.

Other responsibilities include:

Working as part of a team to provide day to day proactive and reactive support for all of Phoenix’s local and wide area network components, and security devices

Routers (Inc RIP, OSPF, and BGP routing protocols)

Switches (Inc VLANs, ACLs, sFlow, STP etc)

Firewalls, VPN, Proxy services

Load Balancers

Intrusion Protection/Detection

Wireless Access Points

Remote Access & Multi-factor authentication

Lync 2010 / 2013 / Skype for Business (Including Polycom telephony devices)

SIP Telephony

Video Conferencing

Co-ordinating with third party suppliers and vendors to progress issues where applicable

Providing technical support in a multi-vendor environment

Producing and maintaining technical documentation

Following documented processes within an ITIL and ISO Compliant Environment

Supporting project implementation requirements

Abiding by Security policy and procedures and implementing security directives from relevant managers from time to time

Providing general support for a Microsoft Windows-based desktop and server operating system, running in a Citrix/Xen desktop environment

Ability to troubleshoot and find resolutions to complex technical problems across multiple tiers

Providing out of hours cover as part of an on-call rota.

What we’re looking for:

A proactive self-starter who likes to own their professional area of expertise. This will suit someone who can work well both independently and as part of a wider IT team structure.

Experience of working for a large complex organisation. We are a regulated FTSE 250 company, and with an organisation of this size there can be plenty of complexities and challenges to consider, both within the business and with our external partners and outsourcers

Subject Matter Expert for all network components in a multi-tier, multi-vendor network environment (Data, Voice and Security)

General knowledge of Windows Desktop and Microsoft Servers

General knowledge of Citrix XenApp and XenDesktop

General knowledge of server virtualisation and hypervisors such as VM-Ware and Hyper-V

Knowledge of Storage Platforms including Netapp SAN

Qualifications with Microsoft Certified Systems Engineer (MCSE), Cisco, HP or equivalent Network or Security would be highly desirable.

Please note due to the urgency of requirement, unfortunately we cannot wait any longer than a 1 month / 4 week notice for you to start with us.

To apply online simply visit our website by clicking the APPLY button.

N.B. When on the Phoenix Careers site, first time visitors will be asked to register before applying.

Closing date: Sunday 21st October 2018