Global Service Operations Manager
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This is a fantastic opportunity for an experienced Operations Manager to join one of the fastest growing impact and tech companies at a really exciting time in its journey and play a key role delivering on our hugely ambitious plans over the next few years.
BIMA is one of the fastest-growing impact and tech companies in the world. We use disruptive mobile technology to bring insurance and health services to consumers at the bottom of the pyramid, on an unprecedented scale. In just six years, we’ve built a customer base of over 26 million subscribers in 15 countries across Africa, Asia, Latin America and the Caribbean.
As Global Service Operations Manager, you will be responsible for coordinating the back office operations (Customer Service, Claims Management and Quality) across our 15 markets. This will include:
Working with our local teams to build a consistent, world class customer service, claims and quality functions in all our markets
Creating and sharing best practice customer service, claims and quality policies, processes and systems across all our markets
Creating strong reporting and governance to ensure that we are delivering our target customer experience across all markets
You will be taking on a range of operational and commercial responsibilities in a fast-growing entrepreneurial environment, therefore strong leadership abilities and the ability to influence and motivate a global organisation and manage a diverse range of stakeholders is essential.
If you are highly organised, creative, diligent and able to deliver on projects independently and looking to make a real difference in the world we would be delighted to hear from you.
In return, we can offer a fast-paced and exciting work environment where you will be challenged every day.
To apply please click the APPLY button.