1st Level Support Agent
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Desktop Support 1st Level / Helpdesk-Agent
job no. : 121301
start: asap
duration: first contract until Juni 2019
location: Munich (Germany)
TASKS:
* answer costumer calls
* categorize customers queries
* test and analysis of customers issue
* technical classification of incidents; if necessary forwarding to 2nd Level Support
* documentation of results into ticket system
REQUIREMENTS:
* completed degree in IT area or pronounced IT experience
* professional experience in telephone customer care
* pronounced experience in Microsoft environment
* preferably experience in Microsoft Lync Server
* very good English, preferably German and another foreign language
* work independently and highest reliability
* high customer and service orientation
If you are interested in this position, please send me an email with your latest CV in MS Word format.
I look forward to receiving your application.
Bari Guritno
IT Recruiting Consultant
____________________________________
Tel: +49 (0) 89/64 96 28 - 15
Fax: +49 (0) 89/64 96 28 - 30
E-Mail: bari.guritno (at) mbade.com
Website: www.michaelbaileyassociates.de
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
