ITIL Service Delivery Lead

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ITIL Service Delivery Lead 

Solihull, West Midlands 

Salary: Dependent on Experience + Extensive Benefits Package 

SSP is a global provider of technology systems and solutions across the entire insurance industry. Our team is growing, so we are on the lookout for an ITIL Service Delivery Lead to join our Customer Support Services team based at our Solihull office. 

As an ITIL Service Delivery Lead, you will - 

- Design, create and maintain all ITIL processes and procedures to support our customers’ needs 

- Promote and monitor service introduction & service transition quality outputs to ensure they are fit for purpose and fit for use within operational service. 

- Actively engage with technical design and project managers to promote awareness and compliance with service transition quality plans and processes. 

- Help customers to clarify their requirements; document the conclusions reached, and contribute to preparing and supporting bids and sales proposals. 

- Successfully monitor SSP’s ITIL maturity level to ensure compliance of, and adherence to all processes & procedures 

- Define a range of value adding services for our customer base, working with stakeholders across the business 

- Ensure that systems, processes and methodologies as specified are followed, to ensure effective monitoring, control and support of service delivery. 

- Develop and facilitate workshops and training courses, relating to service design, introduction and transition, internally within SSP and externally customer facing. 

- Develop the Customer Services’ approach and define the acceptance criteria for service transition. 

- Be an advocate for ITIL within the organisation, internally and externally with our Customers 

- Attend pre-sales and service delivery meetings as and when required 

- Standardise SSP’s reporting packs, from process KPIs to service dashboards 

We’d like to meet an ITIL Service Delivery Lead with - 

- ITIL v3 certification to at least Expert level, with 5+ years’ hands on experience 

- 5 years’ experience ITIL aligned-processes - Request, Incident, Problem, Change and Event Management 

- Experience of creating and implementing procedures and processes within a team 

- Working knowledge and experience of implementing service improvement programmes 

- A ‘hands-on’ approach, whilst being service, customer and client-focused 

- A confident, clear and effective form of communication, both spoken and written, able to liaise at all levels both internally and externally. 

- Extensive knowledge of the insurance industry would be highly desirable 

What’s in it for you? 

- A unique working environment where you’ll be surrounded by passionate experts from a variety of backgrounds and industries. 

- Flexible working to encourage a happy work/life balance. 

- A clear, personal learning and development plan to ensure everyone has the opportunity to maximise their performance and realise their potential. 

- Generous holiday allowance (25 days + Public Holidays), free parking and life assurance. 

- A wide range of flexible benefits such as experience days, gym memberships and childcare vouchers, to wellbeing benefits like healthcare cashback plans, and so much more. 

Great transport links from Birmingham Business Park; close to the M42, A45 and M6. We offer a shuttle coach for SSP Employees from Birmingham Intl. Train Station. 

To apply for the role of ITIL Service Delivery Lead, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: ITIL Service Delivery Manager, ITIL Manager, ITIL Process Delivery Lead, IT Implementation Manager, IT Manager, Technical Project Manager, IT.