IT Field Engineer - London - £36K - London

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IT Field Engineer - London - £36K

As a growing Managed Service Provider (MSP) we need an engineer to take on the responsibility of providing support to our clients. The role will be office and client site based as you will be required to visit multiple client sites on a regular basis.

The Technical Support Engineer is responsible for providing our customers with high level support either as a point of escalation from the Tier 1 support engineers or in conjunction with other specialist teams within Operations. You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via Cloud Direct support lines, Livechat, email or self-service portals.

Technical skills

Essential Knowledge and Skills Required:

* Microsoft Desktop (7 / 8 / 10) Operating Systems

* Microsoft Productivity Suites (Office 2010 - 2016)

* Backup Solutions (Veritas Backup Exec, Max Backup, Ahsay, Attix5) - Administration of Microsoft Server 2008 / 2012

* Administration of Microsoft Active Directory

* Administration of Microsoft Exchange 2010 / 2013 / 2016

* Administration of Office 365 - Knowledge of Microsoft Azure

Desirable Knowledge and Skills Required:

* Virtual Technology (VMware vSphere, Hyper-V

* Networking (Cisco Firewalls / Cisco Switches / HP Switches )

* Storage Solutions (NetApp, EMC, Dell, HP )