ICT Business Support Manager

This job has now expired please search on the home page to find live IT Jobs.

ICT Business Support Manager

£42,014 -£47,224 pa

This council is looking for a highly motivated and enthusiastic individual to join their ICT team. This role provides an excellent opportunity to help shape the future of the ICT service delivery.

The ICT Service is currently undertaking a programme of transformation which includes; moving to a single, Crown Hosted data centre facility, migration to a new wide area network, a refresh of core network infrastructure including the provision of a new corporate WiFi solution, migration to Office 365 and the installation of a new telephony solution to support unified communications and enable flexible and agile working.

The post will manage the delivery, staff and budgets for the ICT Business Support function and is responsible for:

- Service desk, desktop services and service level agreements

- Infrastructure management and maintenance

- Proactive day to day supplier and staff management

- Procurement and management of ICT infrastructure and end user devices

- The review and maintenance of ICT policies and procedures

A critical aspect of this role will be the ongoing engagement across both Councils with key business stakeholders to develop the ICT service in line with the departmental and Council wide day to day needs and future business plans.

The ideal candidate will have experience of leading ICT service delivery to meet agreed performance targets and operating in line with industry standards and methodologies including ITIL, project management, PSN and data protection.

You will have excellent communication and relationship management skills with a positive commitment to deliver change across the service. You will be a visible and supportive leader who develops and empowers staff and ensures that the service is driven by business needs. Able to work in a pressurised environment with changing priorities, you will be confident in managing difficult situations and influencing others.

Benefits include:

- Membership of the Local Government Pension Scheme

- Essential car user allowance

- Between 24 and 34 days annual leave (dependent on length of service) plus bank holidays

- Flexible working hours

- Free on-site car parking

Training and Qualifications Programme:

Key benefits include investment in your training and skills development, including relevant qualifications. This programme would be open to you 1 month after joining us, in the following areas:

1. Networks

2. Servers and storage

3. Microsoft

4. Service delivery and management

5. Management and interpersonal skills

6. Project management

Flexible working hours and possible parttime working are available

Closing date: Midday 29 October 2018

Interview date: TBC

Potential changes are on the horizon across Northamptonshire in which the county council and all the district and borough councils would join to create unitary authorities covering populations of over 300,000 each. This transformation could open doors to new and exciting career opportunities for all our employees.