Service Transition Manager - Service improvement - ITIL - Service Transition - Front office

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Service Transition Manager required to work for a prestigious Financial Services orgainsation for an initial 6 months based in the City of London. The successful Service Transition Manager will be expected to manage the effective service readiness and the considerations for operational acceptance has been undertaken to ensure that the service is supportable upon go live. The candidate must be able to Demonstrate experience across core service functions such as Service Transition, Operational Readiness, Service Management and Business Engagement.

Main Purpose of the Role:

** The role of the Front Office Service Improvement Manager will be to drive excellence in service,

** acting as the subject matter expert for operational handover and service transition within the Front Office Pillar.

** Work with the project and programme managers to ensure the service standards are clearly understood, met, and provide consolidated reporting.

** Work closely with Project Managers to add consistency and quality into migration planning, communication and management.

** Demonstrate experience across core service functions such as Service Transition, Operational Readiness, Service Management and Business Engagement.

Key Responsibilities:

** To manage the effective service readiness and the considerations for operational acceptance has been undertaken to ensure that the service is supportable upon go live.

** Work closely with project teams to incorporate the operational standards into change and maintain initiatives.

** Work with Front Office business areas to define service expectations and, working with Service Management, identify methods to provide KPI reporting.

** Work closely with project teams to drive continuity and quality into all migration and service transition activities.

** To support simplification of post-production practices while ensuring the appropriate levels of controls are provided.

** Support the interfaces between Front Office and other teams to apply cross team standards that benefit delivery and improve team accountability.

** Analyse stakeholder objectives, the underlying issues arising from investigations into business requirements and problems to identify options for consideration, their potential benefits and the tests required to accept.

Please note your CV will not be submitted for this or any other role without your prior approval.

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