Service Desk Analyst - 1st & 2nd Line Support - City, Banking


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

1st October 2018

Location

City Of London

Salary/Rate

£25000 - £28000

Type

Permanent

Start Date

asap

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IT SERVICE DESK ANALYST - BANKING, LONDON, CITY

IT Service Desk, IT Helpdesk, Ticketing Systems, HEAT, Remedy, Hornbill, Topdesk, 1st & 2nd Line Technical Support, 50% Service Desk / 50% Desktop, SLA's, Microsoft Windows, Desktop, Laptops, Remote Connectivity, MS Exchange, MS Active Directory, VMware,

£25,000pa to £28,000 (dependent on experience and professionalism) + Personal and Team Bonuses, Training & Development (with accreditations) Health & Pension.

The client is a Financial Services and Investment organisation that are actively seeking a career minded, professional, ethical and confident IT Technician to support their Helpdesk, Desktop and Server functions.

Based out of their City HQ you will be responsible predominantly 1st & 2nd Line Technical Support around their office user base, dealer and trading floors as well as on the IT Service Desk.

Prerequisites are a calm and methodical approach to you work, a strong and professional service ethic with a natural willingness to help your IT Team, peers, colleagues, customers and stakeholders.

KEY TECHNICAL SKILLS YOU WILL HAVE:

* Previous experience in a Service Desk or Helpdesk position

* Experience withHelpdesk and Service Desk Applications (for example)

* HEAT

* REMEDY

* HORNBILL

* TOPDESK

* Excellent PC, Laptop and Desktop skills

* Windows Genealogy - 2003 / 2008 / 2012 - MCSE Level {Desirable}

* MS Exchange

* MS Active Directory

* VMWare, Hyper-V

* VDI

* IT License & IT Software License Management

* ITIL Processes

* Citrix XenApp {Desirable}

KEY PERSON SKILLS YOU WILL HAVE:

* An exceptional customer service ethic as you will be dealing from Directors and PA's, Traders and Broker's to 3rd Line Technical Support staff.

* Excellent team working skills and relationship skills with users and colleagues

* Emphasis always on the customer to ensure they receive an exceptional level of service.

* Self-motivated with a positive, challenge orientated attitude.

* Excellent oral and written communication skills

* The ability to communicate effectively at all levels of a business

* A high level of general education

Should you have the experience, enthusiasm, motivation and attitude to rise above your peers and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary package consisting of:

£25,000pa (potentially more) base salary plus bonus, training & development (with accreditations), health and pension benefits.

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