Process Manager


Premium Job From Michael Bailey Associates

Recruiter

Michael Bailey Associates

Listed on

1st October 2018

Location

Düsseldorf

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

We are currently looking for a Process Manager for our client in Düsseldorf

Start: 08.10.2018

End: 31.12.2018 (extension option)

Location: Düsseldorf

Volume: Fulltime - 50hrs (40 onsite/10 remote)

Language: English (business fluent)

Tasks:

- Analysis plan, set-up and manage the delivery of a complete process description

of clients IT related processes in UML and written English

- Engage with client IT, the business, relevant business support

organizations (ex. HR) and users to analyze process flows and possible process flaws.

- Identify and document possible process enhancements

- Suggest process monitoring and in-, output SLA and KPI's

- Engage with the Service Now (SNOW) team for any process related issue

- Effectively take responsibility and manage changes to the program in

line with client requirements.

- Engage with communication teams to prepare and sign

off key communications messages related to change impact.

- Manage change to scope, deliverables and/ or budget on behalf of client

- Work with the Program Manager and PMO on reporting requirements

that fit with program governance

- Effective and Efficient management of key stakeholders within client up to

and including board level

Skills:

- Deep experience in Process Management

- Strong knowledge in Process optimization

- Experience in SLA / KPI setting and monitoring

- Strong stakeholder Management

- Experience with ServiceNow - beneficial

- Good knowledge in Change management

- Previous experience in keeping projects within budget, scope and timeframe

- Strong communication skills

- Experience in the Energy and Utilities sector

If tis interests you

Contact Person: Spoorthy Suneel

+4921158658000

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

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