Digital Insight Manager

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Digital Insight Manager

Some Careers Shine Brighter Than Others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The most exciting digital revolution in HSBC's history is happening right now. The global digital solutions we are creating will influence the banking behaviour of over 37 million customers worldwide. Such an exciting journey comes with a truly unique career opportunity: working alongside a growing team of experts from world-leading technology companies to embed digital into the heart of the bank.

Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

Our work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to take advantage of new innovation.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

* We are currently seeking an experienced individual to join this team in the role of Digital Insight Manager

In this role, you will be accountable for activity that supports achievement of the Global Digital Commercialisation objectives, this role is responsible for driving initiatives and programmes of initiatives across RBWM that have a material positive impact on digital performance indicators (Digital Sales, Engagement and NPS; with a positive impact on the number of digital transactions, digital leads and digital revenue).

To be successful in this role you should meet the following requirements:

* A passion for identifying digital best of class activities across the bank and the market and the ability to bring others on board.

* Be from an E-commerce/Digital Marketing/ Digital Acquisition/ Digital Management Consulting/ Digital Proposition Development (CVM) background where the use of data and customer insights to develop constantly evolving consumer propositions/communications is the norm.

* Have excellent analytical skills with proven ability to understand complex data, identify key trends and opportunities, putting forward hypotheses to be tested and delivering recommendations.

* Have a strong Commercial focus, ability to balance risks vs. rewards and maximize the cost effectiveness and profitability for the business.

* Highly developed communication skills, both written and verbal, to explain complex or technical issues.

* Have a proven track record of making things happen and a high EI to influence key stakeholder

* Be a self-starter with a growth mind set.

You'll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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