Hosting Solution Specialist - Initial 6 month contract


Premium Job From KCOM

Recruiter

KCOM

Listed on

25th September 2018

Location

Exeter

Salary/Rate

£350 - £400

Type

Contract

This job has now expired please search on the home page to find live IT Jobs.

Your role

This is an initial 6 months contract and you can be based in our Exeter / Wakefield / London or Hull offices. You will be providing pro-active, high-end diagnostic, resolution and performance consultancy services on a wide range of complex and hosted solutions supplied to business customers.

You will be delivering pro-active specialist business support across a range of bespoke, complex and managed hosted solutions, in line with agreed SLAs. Support covers all types of PC related hardware and networking devices in both single user and multi user environments.

What will I be doing?

* Provide Specialist Support to customers across a portfolio of high-end managed and hosted products. To include;

* Managed Dedicated Shared Hosting

* Co-location

* Storage & Backup

* Virtual Server Hosting

* Provide both ad-hoc and formal support across the team as required, to ensure that technical skills remain at the level required to provide an exceptional service to our client base.

* Provide escalation and support for complex technical solutions issues.

* In conjunction with the customer, service provider(s), and inter-departmental colleagues, undertake technically detailed diagnostic and troubleshooting routines.

* In the event of an MSO, and in liaison with all relevant departments, undertake 'emergency' fault diagnostics and resolution.

* Work closely with other dedicated technical teams, as well as Technical Solutions and Product Development, on product and platform implementation - including the formulation of detailed and robust 'in-life' support plans.

* Pro-actively undertake fault trend analysis in relation to Managed Solutions and Systems 'in-life' to ensure they remain fit for purpose and adequately meet client needs.

What do I need to do this job?

Essential Skills

* Specialise in Windows Server Administration OR Linux Server Administration Redhat/SUSE

* IP Addressing and subnetting and DNS

* Load balancing (jetNexus)

* Working Knowledge of Active Directory

* Have worked with VMware vSphere

* Firewalling knowledge (Fortinet preferred)

* Security Management (IDS, IPS)

* VPNs (SSL & IPsec)

* Network Troubleshooting

* Routing Protocols

Preferred Skills

* ITIL Service Management

* Cisco Devices

* Solarwinds

* Data Centre Networking

* Microsoft SQL Server

* Advanced Windows Server Services

* HP ProLiant Server Hardware

* Apache / NGINX

* Microsoft IIS

* Nagios Monitoring Systems

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: