SACM Analyst (Central Government)

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SACM Analyst (Central Government), CMDB, Service Manager, Services, Quality, CMDB, Business Analyst, Digital, Public Sector, CTC, ITIL, SIAM, ServiceNow, Technical, Technolgiy, Laptop, CMS, Licensing, Service Asset and Configuration Management,

Job Description

This opportunity will be for an enthusiastic and SACM Analyst who is happy to lead but also be involved hands on as well.

Reports to SACM Management Lead

Responsibilities

* Responsible for the execution of the End User SACM process to track laptops, desktops, mobile devices, and software licenses through their lifecycle.

* Support the IT Service Management Process from a SACM perspective.

* Initiate improvements in the tool, process, steering mechanisms, and people.

* Communicate changes to the SACM processes.

* Administer and maintain the technological environment of the CMS for software licensing,

* Asset Management and Configuration Management.

* Update and maintain the Definitive Media Library. * Identifying opportunities for improvement at an operational level. This ensures compliance to the process.

* Liaising with and providing reports to other Service Management functions.

* Ensure the Asset Management Key Performance Indicators (KPIs) are monitored and met.

* Ensure process, procedure and work instruction documentation is up-to-date.

* Understands the services that IT delivers to its customers.

Skills/Experience:

* Desirable qualification in a technical discipline, demonstrating skills in the understanding, investigation, analysis and presentation of complex information

* Relevant experience working within an Asset Management department Managing hardware and Software Assets

* Relevant experience in a support functions within a medium to large size of organization

* Desirable to have experience with managing a CMDB.

Civil Service Competencies

* You will be required to provide evidence of the following competencies:

* Leading and Communicating

* Ensures that technical terminology is business-oriented.

* Translates technical terminology and asks the right questions to find solutions.

* Managing a Quality Service

* Prioritises tasks and understands business needs.

* Measures the impact of their work.

* Ensures that services are available for users (99999 approach).

* Proactively manages problems which underpin service availability by employing programme, project and risk management methodologies appropriately.

* Delivering at Pace

* Focuses on delivering timely performance and takes responsibility and accountability for quality outcomes.

* Works to agreed goals and deals with challenges in a responsive and constructive way.

* Applies agile techniques to continual service improvement.

Changing and Improving

* Be prepared to take managed risks, ensuring these are planned and their impact assessed.

* Understand and identify the role of technology in public service delivery and policy implementation.

* Be willing to meet the challenges of difficult or complex changes, encouraging and supporting others to do the same.

* Provide constructive challenge to senior management on change proposals which will affect own business area.

* Regularly review procedures or systems with teams to identify improvements and simplify processes and decision making.

* Making Effective Decisions

* Recognise scope of own authority for decision making and empower team members to make decisions.

* Explore different options outlining costs, benefits, risks and potential responses to each.

* Make decisions when they are needed, even if they prove difficult or unpopular.

Collaborating and Partnering

* Establish relationships with a range of stakeholders to support delivery of business outcomes.

* Invest time to generate a common focus and genuine team spirit.

* Deal with conflict in a prompt, calm and constructive manner.

* Is a good team player and works effectively across IT Operations.

* Is able to manage challenging relationships with internal and external teams and suppliers.