Senior IT Support Engineer / Network Engineer / Server Engineer

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Job Title: Senior IT Support Engineer

Location: Central London (The Strand)

Salary: £28,000 - £32,000 per annum

Job Type: Full Time, Permanent (Monday - Friday)

The Company provides all the IT services of a dedicated IT department. They work either onsite or remotely and their helpdesk is available 24/7 all year round. Company’s IT consultants bring added value to their clients’ business demands by providing industry-specific advice and insights. The Company helps their clients with tailored, cost effective IT services that address specific network, server, workstation, security or software needs.

There’s now a fantastic opportunity for a technical support engineer to join the team. Ideally the candidate must have a solid base knowledge of IT Systems and Networking as you will find yourself involved in a wide range of technical support.

Main Responsibilities:

                                                                                 Helpdesk and incident management providing onsite and remote support

                                                                                 PC and server configuration

                                                                                 Firewall configuration and troubleshooting

                                                                                 Daily system checks including backup monitoring and reporting

The Successful Candidate will have /be:

                                                                                 Excellent communication skills

                                                                                 Fluent in English

                                                                                 The ability to organise and prioritise own workload with a logical, methodical approach

                                                                                 The ability to enter data accurately into a reporting system

                                                                                 Customer care skills

                                                                                 The ability to work accurately under pressure

                                                                                 An interest in learning and growing your own skill set

                                                                                 Reliable, punctual and have a good work record

                                                                                 Effective team player with the ability to work as part of a small team

                                                                                 Eligible to live and work in the UK

Experience, Skills & Knowledge:

                                                                                 Windows Server 2003 and above (Including SBS)

                                                                                 PC repair and systems knowledge

                                                                                 Microsoft Exchange 2007 and above

                                                                                 Microsoft O365 MS Office software packages

                                                                                 Active Directory

                                                                                 Terminal Servers

                                                                                 Desktop Support for Windows and Mac

                                                                                 OS Printers Mobile devices (iPad, tablets & phones)

                                                                                 Experienced in using backup software

                                                                                 Centralised Anti-Virus software

                                                                                 Good knowledge of Networking and networking protocols including TCP/IP

                                                                                 Experience and good knowledge of networking - using switches, routers, Wi-Fi devices, network cabling and infrastructure (essential)

Please note: due to the nature of the role, no sponsorship or relocation packages will be available for this position and so candidates must be eligible to both live and work in the UK to be considered.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2nd and 3rd Line Support Engineer, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician, SQL, Oracle and Fault Desk Engineer may also be considered for this role.