IT Support Analyst

This job has now expired please search on the home page to find live IT Jobs.

Are you an experienced, analytical and solutions-focused IT Support Analyst passionate about delivering high-class support? If so, don’t miss this exciting opportunity to join Nesta’s growing IT team and help to manage the end user experience through the deployment and maintenance of equipment, software and services.

About Nesta

Nesta is a global innovation foundation. We back new ideas to tackle the big challenges of our time. Our mission is to spark and shape new ideas that improve how the world works for everyone. We use our knowledge, networks, funding and skills - working in partnership with others, including governments, businesses and charities. We are a UK charity but work all over the world, supported by a financial endowment.

About this key role

You will have a broad range of duties, including accurately recording, monitoring and progressing service tickets, plus building and maintaining end user laptops and desktops. You will also install and update software and workstation equipment (dock and monitors), plus create and oversee the ongoing maintenance of user accounts and groups. You will also be expected to:

- Manage user security and the provision of telephony equipment (mobile and desktop)

- Provide training and guidance to end users

- Liaise with third party suppliers

What we are looking for

You will have a proven record of providing excellent customer service to end users at all levels within an organisation and have strong technical skills, including Windows 10, Microsoft Office 365, Google G-Suite (including Google Drive), and Android.

Organised, creative and customer-focused, you must be an outstanding communicator, both verbal and written, and enjoy technical problem-solving as well as discovering and implementing solutions to difficult issues. You will also thrive on working within a team and under pressure, while attention to detail and a good working knowledge of the Data Protection Act and an understanding of the implications of GDPR are also vital.

Closing date for completed applications is 23:45pm, 7th October 2018.

First Interviews will be held on 17th October 2018.