Helpdesk Analyst - Manchester - £16 p/h - IMMEDIATE START

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Spring Technology's client based in Manchester are looking for a 1st Line Helpdesk Analyst to join on an on-going project - interviewing now with immediate starts on offer.

This will be an initial 2 month contract and the rate will be paying £16 per hour.

Key responsibilities -

- Provision of first remote line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible.

- Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution

- Perform remote (and occasional onsite desktop support), including installing and upgrading of software and hardware components

Criteria -

- 1+ years experience within remote 1st line support.

- Knowledge of ITIL processes (desirable)

This is an urgent requirement so please apply now for a prompt response.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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