Customer Support Engineer - Win Server 2008/2012/2016 - EDBS

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Customer Support Engineer - Windows Server 2008/2012/2016 - Windows 7/10, SCCM/MDT - Customer Service - Troubleshooting - Ability to Travel - Valid Enhanced DBS Certificate

This role requires candidates to hold current and valid Enhanced DBS

Our Client is looking for a Customer / Windows Support Engineer to join their team in Leeds on an initial 3 month contract. Core skills required include: Windows Server 2008/2012/2016 and Windows 7/10, SCCM/MDT.

In this role the engineer will be predominantly based at one school site but will be required to travel to attend team meetings and provide additional support at other local sites. The Engineers and the school will benefit from the additional support of a wider regional team as well as the clients award-winning remote technical service desks.

The role is very autonomous with a focus on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs.

This is a varied IT support role in a very rewarding environment that requires the building of strong relationships with the school staff. If you're an IT Support Engineer with broad technical and problem solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.

Key Tasks

* Carrying out routine network management tasks including daily back-ups, anti-virus checking and other housekeeping tasks within a customer-focused environment

* Management of problems to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the SLA

* Carry out hardware fault diagnosis including the repair of IT systems, down to modular level and occasionally component level 5.

* Ensure that all systems used to carry out the work activities are updated on a real time basis including the completion of accurate and detailed call notes. Following the communication and escalation steps as outlined in the process documentation

* Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills

* Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery

* Prior school ICT support experience may be useful, but isn't critical.

* Flexible to visit other schools across the Leeds and Yorkshire area as and when required

Candidates are required to possess current enhanced DBS/ CRB Clearance