IT Helpdesk Apprentice


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

17th September 2018

Location

Sheffield

Salary/Rate

£18000 - £19000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

IT Helpdesk apprentice

Sheffield

Up to £18K + Full training and benefits

My client, a large global manufacturing business based in Sheffield are seeking an ambitious, eager to learn and hard working IT Helpdesk apprentice.

Joining a fun and friendly IT helpdesk team with first class training and support, your role will be to assist with all general 1st and 2nd line IT support queries for both internal and external IT users. You will be first point of contact and follow up using their helpdesk ticketing system.

You will handle calls from initial fault/problem logging, through to 1st and 2nd Line, then escalation to an external 3rd Line Support Team. It is imperative that you have an excellent phone manor with good customer care and interpersonal skills. You will need to be comfortable working to SLA's and to minimise any downtime. You will also need to liaise with other parts of the business and third parties.

As well as working on the day today support and service desk you will also be required to setup and delete Active Directory accounts as required and support the various corporate applications around ERP, CRM, Financial and Quality related. Training will be provided in these areas; however any skills or knowledge of working in such environments would be highly desirable.

Key skills;

*Microsoft Office Products 2007/2010/2013

*Maintaining group policies, domain policies, active directory

*Windows 7/8

In return my client offers a great working environment with superb career development opportunities into further IT Support, Applications Support and Software Development.

It is imperative that you have a real desire to work on an IT helpdesk as well as fantastic communication and interpersonal skills.

To be considered for this role, please apply immediately with an up to date Word CV and salary expectations to; [email protected]

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: