IT Service Management Analyst

This job has now expired please search on the home page to find live IT Jobs.

IT Service Management Analyst

Poole Dorset

35k base + extremely good benefits.

ITIL ITSM

We have been a trusted recruitment partner to this organisation for 18 years. Throughout this time we have received very positive feedback from individuals that have joined. Their operational and office facilities sit on Poole bay (on the sea edge with sea views from the canteen and break-out areas).

A significant and focused IT team exists that helps this organisation deliver services for critical and commendable operations that genuinely benefit society.

A vacancy has arisen for an IT Service Management Analyst to assist with Incident, Problem, Change and Transition management, using ITIL best practice and helping develop ITSM processes. You will join a team that works with internal stakeholders and third-party vendors to provide efficient, effective IT service. This team also manages Risk and CSI registers for the IT Operations team.

Skills / Experience

ITIL v3 foundation

ITSM processes

Service Management

Problem Management

Change Management

Transition Management

SQL

Office365

SharePoint

35k base + excellent benefits: 26 days holiday (on top of public holidays), up to 16% contributory pension, health plan + more.

This role may suit an individual that has worked in a Service Management role such as Service Analyst, Service Management Analyst, ITIL Service Manager, ITIL Service Delivery Support Analyst

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).