IT Technician

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Are you looking for your next big career move into a rewarding, friendly and upbeat environment where your hard work is recognised?

If so you’re exactly who we’ve been looking for!

If you’d like to join our amazing small team of IT professionals here at Lands’ End as our new and welcomed IT Service Desk Analyst then keep reading, because this might just be the next major career step you’ve been waiting for!

Your role

Working as our IT Service Desk Analyst it will be your responsibility to provide 1st and 2nd Line Support to over 300 users. It will involve support in a wide range of areas covering a diverse range of hardware, software and business applications within the global IT infrastructure, primary responsibilities include:

First call logging, classification, prioritisation, diagnosis and resolution of incidents and service requests that enter the Service Desk via phone, IM, email or self-service web portal to ensure a high level of customer service is delivered

Resolve 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service whilst ensuring that all SLA’s are met

Provision of end to end incident and service request management to ensure customers are kept updated on the progress of their tickets

To work effectively and productively with 3rd line analysts located in the USA or at 3rd party vendors sites

Tracking and security marking all new computer equipment before installation

Providing ongoing installation, configuration and maintenance of equipment and software

Rolling out, updating and relocation PC & Macintosh hardware/software

It will take more than just technical ability to be successful in this role. You MUST be able to demonstrate excellent customer service and communication skills along with the ability to keep a cool head under pressure and a flexible approach to managing your workload.

All we’re asking is for the following experience...

1+ years previous IT Service Desk experience

Knowledge of the ITIL Incident Management Experience, ideally certified at foundation level

Confidence in your ability to provide excellent customer service

Excellent Knowledge Microsoft Office (2013 thru 0365), Microsoft Windows 7 + 10 and OS/X (desirable)

User & Security Group Active Directory administration experience

Ability to deploy and configure Windows Desktop Operation Systems and Thin Client OS’s

3rd line NetworkingServer skills beneficial but not essential

The company

Lands’ End is a global multi-channel retailer designing and selling American classically styled clothes. We are also a company with a great story to tell. Since 1963, we’ve earned a reputation for quality clothing, being a great place to work and providing the best customer service in the industry. In fact, we believe in our product and our people so much that everything we sell comes with an unconditional guarantee.

If this sounds like the opportunity you’ve been looking for then what are you waiting for! Click ‘Apply’ today to submit your CV for our IT Service Desk Analyst role, we can’t wait to hear from you!

If you have already applied to Land’s End there is no need to apply again.

You must be eligible to work in the UK.

Agencies - we know you’ll be interested but please don’t contact us. If we need help we will contact our preferred supplier. Thank you.