Service Desk Analyst

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Service Desk Analyst/3 month contract/Warwickshire/£15.85

Are you looking for your next career move, a chance to become part of an established and sustained company, or just simply looking for a change, then this is a chance not to be missed!

Spring Technology are currently recruiting on behalf of one of our leading ICT Services Clients who are seeking a individual with Service Desk Analyst experience to join their team

Role: Service Desk Analyst

Location: Shire Hall Warwickshire

3 month contract

To be considered for this role you must have the ability to

*To receive support calls via the main Service Desk telephone number and to achieve a high number of fixes at that first point of contact.

*To accurately log the details of each support call and actions taken onto the Service Desk call logging system.

*Work with the Access Management function as and when required, this involves Identity Management.

*To progress chase, monitor and escalate support calls logged to the relevant ICT group where the call is not immediately resolved at the Service Desk.

*To process all support calls within the agreed standards and responses operated by the Service Desk.

*To diagnose and fix reported problems with PCs and peripherals

*To assist the Service Desk in undertaking key tasks associated with the processing of calls and with maintaining the call logging system.

To act as a liaison point between individual users and any third party maintenance company.

If this role sounds of interest to yourself and you are suited to this role please send your CV to [email protected]

All candidates will be spoken to regarding this role prior to submission of the CV

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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