Infrastructure / Support - DV Cleared

This job has now expired please search on the home page to find live IT Jobs.

DV Cleared Senior Infrastructure / Desktop / Wintel Support.

Role overview

*Resolve incidents and problems to contractual Service Levels.

*Develop, test and release changes to a live desktop estate through formal Change Management processes

*Adopt best in class service delivery processes and methods.

*Bring advanced technical expertise to improve customer experience.

Day to Day Responsibilities

* In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution.

* Management of virtual desktop infrastructures hosted within Citrix XenDesktop

* Windows desktop patching; and software packaging and deployment.

* Creation and maintenance of Windows desktop automated builds (SCCM)

* Maintenance of AD Group Policies applicable to the desktop estate

* Work in a disciplined and structured manner in accordance with ITIL based service management processes

* Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities.

* Update and administration of any changes to asset information.

* Handle customer problems promptly; escalate issues according to established procedures.

* Be agreeable to participating in a 24x7 call-out rota and working some evenings and weekends if necessary.

* Develop and maintain customer and third party relationships

* Continual Service Improvement

Essential Skills

*Experience of analytical troubleshooting in a Windows desktop environment.

*Support of Citrix XenDesktop environment 5.6 or above.

*Active Directory Management

*Previous experience of working towards ITIL standards

*Minimum of 3 years' experience in similar/related role

*Complex problem management experience, preferably in a Multi-Vendor environment

*Formal IT qualification - HNC or equivalent

Desirable Skills

*Experience of supporting App-V packages/infrastructure

*Software packaging and deployment experience. Experience with MS SCCM 2012 would be an advantage.

*UE-V Administration

*Vocational/Diploma/Associate Degree (technical field)

*Experience of working on a customer site

Personal Competencies

*Strong communication and analytical skills

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.