DV Cleared Service Desk Analyst


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

10th September 2018

Location

Milton Keynes

Salary/Rate

£200 - £250

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

DV Cleared Service Desk Analyst

12 hour shifts - 7am-7pm/7pm-7am - 14 shifts per month on average

Milton Keynes

£200-£250 per shift

Outside of IR35

My Government Client require a DV Cleared Service Desk Analyst to join their team to provide 1st line support.

The role requires a self-motivated team player with strong communication and Customer service skills and the ability to disseminate information and knowledge whilst putting into practice the advice and instructions provided to them. The 1st Line Analyst will be a resourceful and innovative personality who enjoys working within a busy and challenging ICT environment.

The role is required to provide l 1st line support for various ICT systems and services, acting as the point of contact for Incidents and Service Requests raised by our Customers via the Service Operations Service Desk function.

Essential:

*The jobholder will need to be flexible, adaptable and willing to work where needed to meet Customer demands and thereby gain a broader skill set and wider business perspective.

*Previous experience of working within the Service Desk, Incident and Request Fulfillment process disciplines.

*Good personal planning and organisational skills (attention to detail).

*An understanding of Central Government and OGD systems and HM Government security regulations.

Desirable:

*Experience of supporting Office365.

*ITIL Foundation Certificate, preferably ITIL V3.

*SQL database knowledge

*Knowledge of IT Service Management toolsets i.e. HP OVSD and HP Service Manager (SM9).

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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