IT service manager connectivity


Premium Job From Michael Bailey Associates

Recruiter

Michael Bailey Associates

Listed on

10th September 2018

Location

Eindhoven

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

For a world market leading technology company, we're looking for a Connectivity Service Manager who responsible for the Connectivity services (DC-LAN/LAN/WAN), through-out the entire lifespan. He or she makes sure that from design till operations, the customer requirements are met. The focus of this assignment is on an operational level, you will monitor problems and/or changes in the connectivity landscape. However with you continuous improvement mindset you are also able to identify potential problems in the different service processes and proactively act on this.

Responsibilities

* Ensuring all processes and underpinning contracts with external suppliers are appropriate, measurable, reported and regularly reviewed. Occasionally negotiate service level agreements.

* Ensure technology services and infrastructure plans are in place to deliver the agreed capacity and performance targets in a cost effective and timely manner.

* Management of the lifecycle of all service-affecting problems with the aim of preventing incidents from happening or minimizing their impact.

* Involvement during project initiation to provide Service management input and continued involvement through-out the Design and Transition phases. Activities will include the creation and ongoing ownership of the required Service management deliverables.

* Act as a service consultant for potential new demand.

* Build and maintain key relationship management with internal and external partners.

* Communicate and align with the various stakeholders within ASML IT about the changes/projects in order to set the right expectations, agree on down-time slots, etc. Make them aware about the Connectivity standards and help them to make use of those standards.

* Deliver Pro-active input into Project Management Process, -Governance and -Documentation improvements.

Experience

* Sound knowledge of service management (ITIL, BiSL,Cobit, etc.)

* At least 6+ years of experience in a role as service manager in an international company, with interfaces towards employees and managers at all levels of the organization as well as outside vendors and service providers.

* Generic knowledge of Connectivity solutions and technology.

* Proven experience of organizational skills in a working environment.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

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