Hardware Breakfix Engineer

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Candidates should submit CVs in the first instance. Mike Tripp 0161 924 3631

Hardware Breakfix Engineer to be based in Northampton on an initial 6 Month contract. Experienced Breakfix Hardware Engineer.

Job Title - Hardware Breakfix Engineer

Location - Northampton

Rate - £ 16 per hour

Duration - 3 Months

Description:

* To provide Hardware Break fix (PC's) for the banking clients customers.

Break fix Services include:

Carry out equipment break-fix on all Hardware, Laptops/Desktops

* Diagnose hardware faults (mostly Lenovo product)

* Ordering/management/return of replacement parts

* Repair desktop hardware using ordered parts

The build and configuration of PC's from a pre-defined build image, including downloading and testing of customer profiles and applications

To Schedule installations with customers

To perform customer acceptance testing

Provide timely updates into our provisioning toolset

To install desktop equipment and re-test

Provide basic training, and support where required

To perform delivery of requests within SLA

Provide high levels of customer service when working in a highly pressurized environment

Promote standard desktop products

Constantly seeking to be more efficient in order to improve our services and reduce costs where possible

Provide advice and guidance to users

Undertake ad hoc projects as agreed with the management team on behalf of Desktop Services

Show an outward commitment to actively develop personal knowledge

Comply with all Client standard working practices, policies and procedures

Liaise with 2nd & 3rd line teams to ensure resolution of complex IT issues, to ensure delivery of service to the business

Technically assess all IT changes that can affect the working environment. (Change management)

Essential Skills / Experience:

Experience of working in an Investment Banking environment

Front Office (Trade Floor) experience preferable

Very good understanding of Windows operating systems

Strong administrative skills (queue management)

Experience of working to set service level targets

Ability to prioritize against demand

Positive attitude

Confident

Working under pressure and to aggressive timeframes

Multi tasking skills essential

Excellent time management and task planning

'Right first time' approach

Flexible working attitude

Can work as part of a large team and on an individual basis

IMAC / Break-fix experience essential

Printer maintenance/fix/deployment experience essential

Desired Qualification:

ITIL Foundation

Candidates should submit CVs in the first instance. Mike Tripp 0161 924 3631