IT Service Desk Analyst - Birmingham


Premium Job From BCT Resourcing

Recruiter

BCT Resourcing

Listed on

7th September 2018

Location

Birmingham

Type

Contract

Start Date

2018-09-06

This job has now expired please search on the home page to find live IT Jobs.

IT Service Desk Analyst - 3 Months

Birmingham

Client is a leading Insurer based in Birmingham looking to appoint an IT Service Desk Analyst for a 3-month contract.

Responsibilities:

* Provide first and second line support to users on IT

* Receive and resolve any queries using first line investigation wherever needed

* Log all incidents and prioritise using IT Service Management (ITSM) tool

* Perform technical fixes and diagnostics as required by 3rd party providers

* Update and maintain IT Service Desk documentation as needed

Essential Skills:

* Knowledge of ITIL Service Management principles

* Attention to detail and strong PC skills

* Proven experience in a Service Desk environment

Keywords: IT Service Desk Analyst, Service Desk Manager, IT Service Desk, First-Line, Second-Line, IT, IT Hardware, Software, ITIL

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