ServiceNow Trainer

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Essential Job Functions

* Designs and develops technical training curriculum and programs, both on-site and on-line, for employees on various software and/or hardware applications and systems. Works with applicable business unit/area to establish content, prerequisite skills and knowledge for trainees. Ensures that training courses address all levels of employee.

* Researches, designs and develops technical and user manuals to support training. Works with engineering, technical support, and/or applicable area to ensure that material is accurate and reflects current product features. * Conducts advanced level training courses, both on-site and on-line, for highly complex applications and systems to include lectures and hands-on sessions. * Works with business units/technical areas to conduct needs assessments to ensure training needs are met. * Reviews and analyzes course evaluations to determine effectiveness of training sessions. Implements revisions to course materials as necessary to improve training effectiveness. * Reviews external training programs to determine feasibility of purchase. Delivers pilot (alpha and beta) classes, tests and evaluates curriculum, makes recommendations as appropriate. * Provides leadership and work guidance to less experienced personnel. * Keeps informed of and maintains proficiency with company products. Qualifications Basic Qualifications * Bachelor's degree or equivalent combination of education and experience * Bachelor's degree in business administration, computer science, engineering or related field preferred * Nine or more years of technical training experience * Experience working with company software, systems, applications and network products * Experience working with communications practices, principles and procedures for both on-site and on-line presentations Other Qualifications * Strong communication skills to develop training manuals and procedures * Strong presentation skills to train and educate employees on technical material and applications * Strong interpersonal skills for interacting with all levels of employees * Strong comprehension skills for understanding products and applying knowledge to presentation * Strong personal computer and business solutions software skills * Strong analytical skills * Strong organization and time management skills

Contact Acza Alvarado at [email protected] or call (215)240-7366 (ext. 3864) to apply to and learn more about this opportunity.

Nelson Frank - ServiceNow