Senior Service Desk Analyst


Premium Job From Plymouth University

Recruiter

Plymouth University

Listed on

5th September 2018

Location

Plymouth

Salary/Rate

Competitive

Salary Notes

Competitive

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Some universities might be content with a reputation for high quality, internationally-leading education, research and innovation. Not us. At the University of Plymouth, we're investing across the board to build on what's already an outstanding student experience. It means providing our 23,000 students with the latest tech and excellent support. So we're growing our IT team and helping talented staff to develop. Join us and discover a University that's bursting with ambition, potential and opportunities.

As a Senior Service Desk Analyst, you will be expected to have the skills and knowledge to resolve complex incidents and requests, as well as providing advice and assistance to less experienced colleagues. Whatever the task, you'll provide great customer service and keep all parties informed. The team will rely on you when escalating issues and you will consult third line and management teams where necessary. You will have strong troubleshooting skills with a proactive approach to problem resolution. Where possible, you'll look for ways to improve what we do and how we work by leading on service improvement activities. You may have ownership of key ITIL processes and will deputise for the Support Manager.

The pace, range and volumes of work will require people who maintain a professional approach and customer focus at all times; confident in dealing with people at all levels of the University with varying degrees of digital literacy, in order to provide technical support to their customers and high levels of first time fix. It is an exciting time to join our University in what will be a busy, fast-paced role. You will gain exposure to new and well-established technology.

Closing date: 30th September 2018.

To apply, please click the APPLY button.

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