Assistant Service Desk Analyst


Premium Job From Plymouth University

Recruiter

Plymouth University

Listed on

5th September 2018

Location

Plymouth

Salary/Rate

Competitive

Salary Notes

Competitive

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Some universities might be content with a reputation for high quality, internationally-leading education, research and innovation. Not us. At the University of Plymouth, we're investing across the board to build on what's already an outstanding student experience. It means providing our 23,000 students with the latest tech and excellent support. So we're growing our IT team and helping talented staff to develop. Join us and discover a University that's bursting with ambition, potential and opportunities.

As an Assistant Service Desk Analyst, you'll provide first line support for Technology & Information Services (TIS). You'll resolve common incidents and requests, and own them end to end. Every day, you'll be logging and prioritizing incidents and escalating high priority issues. And, as an Assistant, you'll be building your knowledge and skills with each and every challenge. Whatever the task, you'll provide great customer service and keep all parties informed. If you can't fix the problem straight away, you'll consult third line teams where necessary.

At this level, you'll need a little experience in Service Desk and IT operations. We'll also be looking for relevant further education qualifications (or equivalent experience). But what will help you succeed is an analytical approach to problem-solving and strong communication skills. It's important that you're good in a team and great with customers.

The pace, range and volumes of work will require people who maintain a professional approach and customer focus at all times; confident in dealing with people at all levels of the University with varying degrees of digital literacy, in order to provide technical support to their customers and high levels of first time fix. It is an exciting time to join our University in what will be a busy, fast-paced role. You will gain exposure to new and well-established technology.

Closing date: 30th September 2018

To find out more and to apply, please click the APPLY button.

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