Trainee Service Desk Analyst

This job has now expired please search on the home page to find live IT Jobs.

Some universities might be content with a reputation for high quality, internationally-leading education, research and innovation. Not us. At the University of Plymouth, we're investing across the board to build on what's already an outstanding student experience. It means providing our 23,000 students with the latest tech and excellent support. So we're growing our IT team and helping talented staff to develop. Join us and discover a University that's bursting with ambition, potential and opportunities.

As a Trainee Service Desk Analyst, you'll join a team that provides first line support for Technology & Information Services (TIS). Every day, you'll build your knowledge, helping to resolve common IT problems with the help and support of the team. It means logging and prioritizing incidents and escalating high priority issues. And, as a Trainee, you'll learn how to provide great customer service and keep all parties up to speed.

You don't need to have worked on a Service Desk before - but if you have, that's helpful. In this Trainee role, what's needed is the willingness and motivation to learn, develop and excel. We're looking for GCSEs/A-levels (or equivalent experience), plus an analytical approach to problem-solving. But it's just as important that you're good with people and happy working as part of a team.

It is an exciting time to join our University in what will be a busy, fast-paced role. You will gain exposure to new and well-established technology.

Closing date: 30th September 2018

To apply for this role, please click the APPLY button.