Service Desk Team Leader


Premium Job From Bowerford Associates

Recruiter

Bowerford Associates

Listed on

5th September 2018

Location

Exeter

Salary/Rate

£25000 - £26000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Our client is looking for Service Desk Team Leader. They are looking for an experienced Team Leader to service and support a range of hardware and software systems. The role is responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure to a wide range of existing and emerging technologies. The role will require someone with a confident manner who has strong leadership skills and able to drive innovative tasks. To ensure members of the team adhere to the company policies and provide regular reviews, to include performance and quality reports. The role will include knowledge management, encouraging innovation, mentoring and developing the team's technical and personal skills. The role will ensure all major incidents, incidents and service requests are captured and logged accurately. The role will support products, services and systems via on premise, cloud or co-located/managed platforms. The role is also responsible for mentoring and coaching junior and less experienced technical support . The role requires someone with varied experience in a service and support role, with strong experience providing technical customer support in a similar field, effective ticket management, team coaching and who will actively contribute to on-going service and support of applications and services. Great role in a busy fun team! Please send your CV for more details.

Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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