Service Desk Analyst - Manchester

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Service Desk Analyst

Manchester

Reporting to and advising the Head of IT and Telecommunications, you will have responsibility for the support and maintenance of all IT Services from desktop and network to telephony and servers.

Responsibilities: Key responsibilities will include but not be limited to support and supply of desktop PCs, telephones and accessories, resolving technical queries from the user base, prioritisation of work packages, support of server infrastructure and telephone systems, providing end-user training and development, investigation of new systems and platforms. Adopting a "continuous improvement" methodology. Delivering a "Best in class" IT Service to the user base.

Key Technical Disciplines: Windows OS (Windows 7, 8 and 10, Server 2008 and 2012), Active Directory, SQL Server, Networking, VoIP, Cisco UCUM, Cisco Meraki, Cisco ASA, Anti-virus, Office 2013, Exchange and Office 365.

Travel: Based at the Head office in Spinningfields, travel to other offices (London, Hong Kong, New York) will be minimal.

Years Experience: 3 years+ (ideally with exposure to desktop, server and infrastructure operations in a medium to large business)

Qualifications: MCSE, MCITP-EA, MCTS and or other MS Certifications, Cisco CCNA or CCNP, CompTIA, any other Technology related certification.

Personality metrics: A strong communicator and proactive team player (friendly, credible, articulate and proactive) that can work with an ambitious sales force.