Customer / Software Support Analyst (SQL) - FinTech Software SaaS

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Customer / Software Support Analyst (SQL)- FinTech Software SaaS

Wetherby LS22

Negotiable Salary (DOE) + Discretionary Bonus, Health Scheme, Medical Scheme, Life Assurance, Company Childcare Voucher Scheme, Pension.

About the company:

We are a global financial software solutions provider helping organisations better control expenditure on all goods and services.

The Role:

We are currently hiring a Customer / Software Support Analyst within our helpdesk function. The roleholder will manage & solve technical issues ensuring that the highest level of customer service and customer satisfaction is attained within associated SLAs.

About You:

+ You should have a high level of technical capability including database interrogation, complex SQL scripting, software fault-finding, interface/integration issue

investigation and finding alternative solutions to technical software problems

+ You should have a good understanding of financial and procurement processes and procedures used within Small, Medium and Large Enterprises

+ You should be able to demonstrate initiative and have excellent lateral-thinking and problem solving skills

+ You should be a team player who integrates easily and communicates positively

+ You should be able to identify where support is required and proactively provide it

+ You should be committed to providing outstanding customer service (internally & externally)

+ You will need to be energetic and self-motivated - thriving in a hands-on environment and require minimum management supervision

+ You need to be flexible and adaptable - excited by new ideas and/or technology and, willing to pick up and work with new initiatives no matter how unfamiliar

+ The role requires people who are ambitious, seek to improve their performance, are interested in training and generally in personal development

+ You should be highly organised - managing workload and delivering effectively and efficiently

Desirable Qualifications, Skills and Experience:

+ Background in helpdesk/customer care essential, specifically within a technology environment - must have experience of a small to medium fast growth business

+ Demonstrable experience in supporting and troubleshooting application software support, .NET websites, MS Windows based Operating Systems and MS SQL Language

+ Previously worked within VB and .Net software support with a high level of skills in:

++ MS SQL (preferably SQL 2008 R2 or higher)

++ IIS

++ MS Operating Systems

+ Some .NET development capabilities

+ Commercial approach, appreciates the importance of customer retention and ROI

+ Will have worked in a customer focused B2B (Business to Business) environment with good understanding of customer requirements/market

+ Must demonstrate a hands-on approach and consistent delivery

You may have worked in the following capacities:

.Net Software Support, SQL Database Support, Web Application Technical Support, SaaS Support Analyst, Technical Support Analyst, SQL Support Analyst.

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.