Digital Service Manager - DevOps, Agile, Cloud

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Digital Service Manager - DevOps, Agile, Cloud

Service Owner, Digital Solutions

Some careers shine brighter than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The most exciting digital revolution in HSBC's history is happening right now. The global digital solutions we are creating will influence the banking behaviour of over 37 million customers worldwide. Such an exciting journey comes with a truly unique career opportunity: working alongside a growing team of experts from world-leading technology companies to embed digital into the heart of the bank.

Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

Our work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to take advantage of new innovation.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Service Owner.

In this role, you will:

* Embed IT Service Management disciplines into the day to day activities of the CFT

* Be involved in all aspects of service delivery, 24/7 operations, Event Management, Incident and Problem Management, Change and Release Management, in a DevOps environment

* Prioritise CFT effort on supporting high priority Live Customer impacting incidents over 'backlog items'

* Work with global support/platform teams (e.g. HIT, Technical Platform etc) helping to coordinate service restoration and avoidance of outages

* Support the CFT with the transition of services into live environments using the License to Operate (LtO) framework

* Ensure that Service Operability requirements are given appropriate focus throughout the development and operations lifecycle

* Ensure that the CFT is adequately resourced and trained to successfully support the Live service/s as per Business requirements

* Work with the Product Owner to ensure that technical debt is addressed through prioritisation of the backlog/workstack items

Qualifications

To be successful in this role you should meet the following requirements:

* DevOps

* ITIL Operations / Service Management

* Experience of working in agile, lean and cloud environments

* Excellent relationship building and stakeholder management

* Strong Web based application development and production support / service recovery experience (preferably in banking / financial domain)

* Good understanding of APM tools e.g. Splunk, AppDynamics

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.