3rd Line Technical Support Analyst

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3rd Line Technical Support Our client, a truly innovative market leader who operate in an incredibly dynamic and fast-paced environment is looking for an experienced 3rd Line Technical Support Analyst to join their Technical Services team based near Guildford, on a permanent basis. The 3rd Line Technical Support Analyst will have previously worked in a 3rd Line Infrastructure Support role, have a thorough understanding of Networking technologies, as well as Windows Server.The successful 3rd Line Support Technician will be rewarded with a highly competitive salary, a brilliant benefits package including a healthy car allowance!3rd Line Technical Support - Responsibilities:

'€¢Provide 3rd level technical support for hardware and software to the IT Services department including IT Service desk, Operations and Development teams, across all systems.'€¢Ensure documentation and procedures are created, of quality and maintained.'€¢To assess and compile detailed reporting metrics for specific service demands covering subjects such as performance, capacity and supplier management.'€¢To review and monitor the stability of our services and ensure availability and performance is maximised, and within vendors recommended guidelines.'€¢To provide support of software/hardware issues under the control of our IT technical services team.'€¢Investigate network device and system logs on a regular basis to ensure necessary actions are taken to minimise service disruption to the business.'€¢To manage effectively our configuration management database items (CMDB).'€¢Management and control of our services in accordance with our change control procedures.'€¢Attendance at CAB (Change Advisory Board) to provide technical support/review.

3rd Line Techncial Support - Key Skills:

'€¢Exposure to Microsoft server platforms such as Server 2008 and 2012 and hypervisor services such as VMware, HyperV and Citrix.'€¢Using and administering Microsoft office 365 services.'€¢Microsoft Windows Operating Systems and associated applications.'€¢Understanding of TCP/IP, DHCP, switch, routing and associated configuration.'€¢Clustered Server environments - Virtual and physical.'€¢Experience in managing Active Directory.'€¢Hands on WAN, LAN, VLAN, and Wireless Networking exposure.'€¢Network security understanding of technologies such as Firewall, Load Balancing and mobile device management.'€¢Experience of storage area (SAN) device configuration.'€¢IT Service management qualification such as ITIL V3 Foundation.'€¢Understanding of network routing, Switches, MPLS, data centre and security technologies including network Firewalls.'€¢Linux support experience.'€¢Exposure to Microsoft Azure, Rabbit MQ and BizTalk.'€¢Qualifications such as MCP, MCSA, CCNA, CompTIA, LPIC.'€¢Experience of working with managed service providers.'€¢Hands on experience of LAN, WAN, WLAN software protocols, IP protocol.

3rd Line Technical Support - Benefits:

'€¢Car Allowance (Up to £4,000 per annum)'€¢Annual Leave'€¢Pension scheme'€¢Rewards

3rd Line Technical Support  Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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