Desktop Support Team Leader

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Desktop Support Team Leader

We have a new and exciting opportunity for an experienced Desktop Support Team Leader / Service Desk Manager to join this Blue-Chip, rapidly expanding company based in Hemel Hempstead. This is part of on-going expansion, involving many large-scale projects whilst working with cutting-edge tech.

As the successful Desktop Support Team Leader, you will be responsible for leading the Service Desk team (up to 13 people), act as a technical escalation point, lead by example as well deliver exceptional customer services and technical support when need be (occasional weekend work required).

As the Service Desk Manager / Desktop Support Team Leader, you will boast a strong track record of overseeing and man-managing a busy helpdesk (c.13 people), coupled with an unrivalled customer focused manor. We are looking for someone already in a management/team leader role that wants to continue within this field.

Key skills needed for the Desktop Support Team Leader:

* Proven extensive experience within a similar managerial role, with the ability to oversee team performance and relevant projects (ideally teams of up to 13 or so)

* Experience of managing formal SLA's as well as mentoring more junior members of staff and maintaining the team's morale

* Previous hands-on technical experience, covering all aspects of a helpdesk

* Technical understanding of hardware, security threats, Windows security model and network infrastructure

* Excellent customer service and people skills - providing a first class service is a must!

* ITIL knowledge and Basic Service Management experience would be preferable

* Passionate attitude, with a pro-active approach to work

* Flexibility to participate in occasional out of hours work when / if required

This is an excellent opportunity for a Service Desk Manager / Desktop Support Team Leader to become part of and assist in the leadership of a growing team where you will receive exceptional training and the opportunity to progress throughout the company. You will work closely with the Helpdesk Manager as well as getting involved in the selection of any new members of staff!

Location: Hemel Hempstead - Hertfordshire

Salary: £38,000 - £42,000 + 15% bonus + benefits

If you are passionate about customer services and are looking to build upon your service desk leadership experience, then apply now for immediately consideration!

Understanding Recruitment are acting as an agency on behalf of this vacancy.