Technical Support Engineer / 1st Line Network Engineer
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1st Line Technical Support / Network Engineer
An opportunity for a 1st Line Technical Support Engineer / Network Engineer who have knowledge and/or experience working with Fortinet, Draytek and/or Cisco technologies, has arisen with my client based near Otley. You will be working with a rapidly growing business, who are looking to expand their support team.
This is a fantastic opportunity for a 1st Line Technical Support Engineer / Network Engineer who is keen to work with the latest technologies in a fast paced, challenging environment.
About the role:
As a 1st Line Technical Support Engineer / Network Engineer, you will troubleshoot a wide range of issues. These could include VoIP, Wifi, mobile performance, connectivity and firewalls. In addition to this, you will be responsible for the following:
* Carrying out onsite client installs and customer training (all local)
* Managing customer systems and responding to monitoring alarms
* Installation, troubleshooting, configuration and support of a range of technologies
* Liaising with 3rd party suppliers
* Escalation of cases to 3rd line
About you:
You will ideally (not all essential!) have some knowledge or experience of firewall technologies, web filtering and general networks, ideally including some VOIP / Telephony experience. In addition to this, the following would also be desirable, though not essential to your application:
* Routing & Switching
* Understanding of network security
* Understanding / exposure to VoIP technologies
* Experience of Firewall install and/or configuration
* Excellent troubleshooting and communication skills
This is a unique opportunity for a 1st Line Technical Support Engineer / Network Engineer who has recently completed a degree / apprenticeship, or with limited commercial experience who is looking for the next stage in their career, to join an organisation where you will receive excellent training and progression.
