1st line support (4+ years experience)
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1st line support, 1st line, Service Desk, Call logging, Service Now, ServiceNow, Customer Service, Public Sector, Microsoft Office, Incident Management, Incident Resolution, Stakeholder Management, London
1st Line Support, Government Department (OUTSIDE IR35), London 3-6+ Months
Our public sector client based in London is looking for several 1st line support staff to join their team. We are looking for 2+ more years experience in a 1st line support/Service Desk position ideally within a Government Department. You will have experience of using ServiceNow call logging system to record incidents and requests, with strong levels of communication.
The post holders will:
* Assist all users with any logged IT related incident when called upon to do so.
* Take calls on the Service Desk and log relevant incidents and requests for users
* Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow)
* To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
* Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
* To be a highly motivated team player with the skills and ability to manage changing priorities.
* Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed.
* Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities.
Essential Skills
* Ability to maintain confidentiality
* Service Now Call logging system experience (over 1 year)
* Good Microsoft Office skills.
* Good customer relation skills
* Excellent communication skills, written and oral
* Ability to work independently and use initiative to resolve day to day problems.
