IT Service Desk / Support Analyst - European No.1


Premium Job From Recruitment Revolution

Recruiter

Recruitment Revolution

Listed on

31st August 2018

Location

Bedford

Salary/Rate

£22000 - £25000

Salary Notes

+ (Bonus Potential £26,500)

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

IT Service Desk / Support Analyst - European No.1

Bedford MK43

£22,000 - £25,000 + (Bonus Potential £26,500)

Excellent opportunity for a skilled IT Service Desk / Support Engineer wanting to continue their development and become well-versed across all technology - Applications inc ERP and CRM (Both Microsoft), IT Architecture (infrastructure, inc servers) Hardware etc...

The IT Service Desk / Support Analyst Role:

The IT Service Desk / Support Analyst's primary function will be supporting the UK IT infrastructure. As front of house You will field all incoming calls. A mix of desktop, application (including bespoke) / network / server issues. Making a judgment to fix the issue yourself or escalate to the IT SystemsApplication Analyst or your line manager.

It is expected that you will fix 60% of standard incoming incidents. All incoming calls must be logged and updated. It is your responsibility to manage the first line call queue and user expectations using documented processes.

The network is a mix of technology based on a Virtual / Windows environment. You will be working with everything from Desktop/application support through to Windows Server 2012, Active Directory, Exchange and IP Networking, Routers and Firewalls. Managing the complete back up process.

Technology you'll be supporting.

+ Microsoft Office

+ Windows 7/10

+ Desktops/printers. Including build and roll out, maintenance and support

+ VM Ware infrastructure. Including Hardware

+ 2008/2012 servers. Daily Checks. Monitoring system and Alarms

+ Internal Infrastructure. Networks

+ Routers - Switches

+ Server Hardware. Managing alarms, escalations ant third party engineers

+ Microsoft SQL

+ Microsoft Exchange

+ Active Directory

+ Symantec Backup exec. Manage compete back up cycle

+ Firewalls

+ Web content filter

+ SharePoint

+ Navision 2009 / Navision RTC/ Microsoft CRM

+ Internal apps

+ BI System

+ Mitel Telephone system including voice recorder

+ Mobile phone devices including PDAs

+ Wireless warehouse solution.

About You:

+ A good grounding in basic server maintenance - IE AD, Exchange

+ Working in line with Best Practice in complex environments and within tight time constraints

+ Must be of a logical mind-set with a can do attitude

+ Management of effective and timely problem resolution

+ Drive and energy to achieve desired results

+ Understanding and managing our customers’ expectations

+ The ability to adapt and influence in a rapidly changing environment

+ The ability to create a customer thinking environment

+ Excellent prioritisation and communication skills

+ The ability to communicate in a clear, concise, understandable manner and listen attentively to others

+ Strong interpersonal, communication, organisation and follow-through skills

+ Proactively tackling customer problems

+ Proactively sharing knowledge and information

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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