3rd line support

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3rd line Support

3 months

South West London

I am currently recruiting for a 3rd Line Support/ 3rd Line Service Desk Analyst to come in on a 3 month contract and sit within the Service Desk team and act as the 2nd and 3rd line escalation point of contact in resolving user and technical issues.

You 3rd Line Support/ 3rd Line Service Desk Analyst will respond to Service Desk phone calls/tickets as needed, focusing on 2nd and 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Where necessary escalate to the Service Desk Manager.

You 3rd Line Support/ 3rd Line Service Desk Analyst will Troubleshoot IT infrastructure including servers and network. Back-end support will include Active Directory, Exchange 2010 / Office 365, VMware, Cisco phone system, Veeam and Citrix XenDesktop.

Essential Skills

Citrix Xendesktop

Office 365- Exchange

Win 7/10

Experience within Service Desk Environments

Great customer service skills

AD

VMWare

CISCO phone system

Veeam

This is an exciting opportunity as you- 3rd Line Support/ 3rd Line Service Desk Analyst will be involved in day to day support, as well as various projects and as such will be working with current and new technologies.

If you have the above skill set and looking to embark on your next contract role, then please get in touch with Nicola Moss at Computer Futures and call 0207 907 3868 to find out more.

To find out more about Computer Futures please visit www.computerfutures.com

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales