Lead Business Systems Application Specialist
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About the facility
International renowned HCA Healthcare UK, London’s largest private healthcare providers is actively recruiting for a Lead Business Systems Application Specialist to be based in our Central London offices in London Bridge.
HCA Healthcare UK is London’s largest private hospital group, and operates 6 world-class hospitals across the capital, including The Harley Street Clinic, The Lister Hospital, London Bridge Hospital, The Portland Hospital, The Princess Grace Hospital and The Wellington Hospital. We also run HCA Laboratories and are growing via our expanding joint ventures divisions, including partnering with the NHS.
Our primary purpose is to provide exceptional care delivered with compassion and kindness, using state-of-the-art technology operated by expert, dedicated teams.
Supports the business in designing, developing and supporting including functionality and technology of existing and emerging applications.
Application development may include but is not necessarily limited to system selection and installation, documenting policies and procedures, testing and troubleshooting applications, identifying and implementing solutions to change requests and system incidents, providing training support, implementing and testing system upgrades and maintenance, updating parameters, assist in developing and testing business continuity plans, identifying and implementing enhancements, and identifying new technologies / ways of working that will best meet organisational needs.
You will be implementing systems as well as administration and maintenance of existing systems, providing documentation and training staff in existing business information applications, testing system upgrades and business reports. Any upgrades, releases and enhancements will need to be communicated to relevant departments.
Senior application specialists also provide technical support to fellow colleagues and users. That can be done either in person, via telephone or via e-mail. Application specialists will ensure better usability of systems through incremental enhancements
This is a permanent opportunity offering a competitive salary package dependent upon candidate experience. Along with a competitive salary, the incumbent will also receive 25 days holiday, private healthcare and our company flexible benefits scheme. This role will be based in our central London office, London Bridge.
Duties & Responsibilities
As a Lead Application Specialist, your role will include:
· Provide 3rd / 4th line application support and team leadership as required
· Carrying out application development tasks as a Subject Matter Expert for colleagues and business users
· Day to day review of the 4th line workload work, review team performance
· Stakeholder management within IT&S and business colleagues
· Liaising with Business Systems Manager to provide service improvements
· Developing collaborative relationships with IT&S and business colleagues
Working closely with technical architects to ensure solutions fit well within the end to end target architecture
Identifying learning and development needs of team members in conjunction with Application Team lead and manager-level staff
Skills and Experience
BA/BSc or appropriate degree.
Workday skills will be required for this role.
Team Leadership experience is required.
Extensive relevant technical application experience developing, upgrading and supporting applications
Strong technical aptitude.
People management experience
Experience with business process and requirements analysis.
Strong communication skills
Self-starter and ability to work independently as required yet function well within a team.
Proactive individual who can see issues and projects through to the end
Experience in an IT technical role in a 24 x 7 support environment;
Able to clearly document technical processes and procedures
About the Individual
At HCA UK we recognise and value everyone as unique and individual; treat people with kindness and compassion; act with absolute honesty, integrity, and fairness and trust and treat one another as valued members of the HCA UK family. As someone looking to join our family, you will demonstrate these key values.
You will also actively participate as a member of a team, working together to achieve tasks, goals, and objectives; demonstrate a lead by example attitude to inspire our colleagues and patients; and deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
If you wish to find out more about this opportunity, please apply for this role and a member of the team will be in contact shortly.