ServiceNow Engagement Manager - Salt Lake City, UT
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ServiceNow Solutions Architect/Engagement Manager - Salt Lake City, UT
Our client is the designer, developer, and owner of one of the most used apps on the ServiceNow store. They are in the process of finding a Sr. Manager for their ServiceNow team and Nelson Frank has been chosen to help! This company is growing steadily with a strong pipeline. We are looking for a client facing engagement manager that will allow the company to find requirements, resolve issues and grow with the company. They have recently received a large contract with a new client for a long term full-scale implementation. You will be on site working hand in hand with the client to bring ServiceNow into the company.
Responsibilities
* Provide leadership and direction for improving and implementing client processes with ITIL and the ServiceNow framework in mind
* Provide guidance and facilitate communications with Project teams and client ServiceNow architects and Developers throughout the effort to ensure project success and additional value.
* Oversee the development team to maintain high quality performance and to hit established benchmarks throughout implementation process
* Lead all aspects of ServiceNow Implementation projects
Requirements
* ServiceNow Admin and/or Developer Certifications
* 3+ years ServiceNow Project Management experience (leading large clients in IT Infrastructure Strategy/Process and Implementation)
* 2+ years of experience ITSM software implementation consulting
* Experience in team environment that has created opportunities to lead groups
* ISV experience in the past or present
Are you interested in new development techniques that will challenge you on a daily basis? This could be the perfect position for you. Nelson Frank has received a large amount of interest in this position and it will be competitive. If you see yourself in this position give yourself the opportunity to join this client.
